Frequently Asked Questions

Do you ship internationally?

Yes. We ship to more than 130 countries with our logistics partner Navlungo. Shipping is calculated automatically at checkout based on your country and parcel weight.

How long does delivery take?

Every product is handmade, so orders are prepared within 1–3 business days. International delivery usually takes 3–10 business days depending on the destination.

Will I pay customs duties?

Import duties, taxes and customs fees of the destination country are paid by the recipient. They vary by country.

Which currencies and payment methods do you accept?

You can view prices in several currencies using the selector at the top of the page. We accept Visa and Mastercard credit and debit cards, including international cards, securely processed by iyzico with 3D Secure.

Can I return an item?

Unused items in their original sealed packaging can be returned within 14 days of delivery. For hygiene reasons, opened cosmetic products cannot be returned. Please contact us before sending a return.

Are your soaps natural and vegan?

Our soaps are handmade with a glycerin base. Ingredients are listed on each product page, and products marked vegan contain no animal ingredients.

Are the dessert-shaped soaps real soap?

Yes. Our donut, cupcake, cheesecake and Turkish delight soaps are fully usable soaps. Because they look so real, keep them away from small children and do not eat them.

How do I use a felted soap?

Wet the felted soap and massage it onto your skin in circular motions. The wool felt gently exfoliates. Let it dry in a ventilated place after use.

Do you take wholesale or gift orders?

Yes. For weddings, corporate gifts and wholesale orders, contact us via the Contact page, WhatsApp or [email protected].

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